City permitting office must decide, within an hour, whether to waive a $$1000 expedited fee and formal variance under $Section 15-C for $Urban Solutions Inc. to install an emergency ramp for a resident referred by $Local Senior Assistance. Granting an ad hoc waiver would relieve immediate distress but would set a precedent affecting hundreds of future requests, trust in consistent enforcement, and the office's fiscal and regulatory norms.